General

During the registration process, it is imperative that you furnish accurate, current, and complete information. If any of your details undergo changes, kindly update them online or inform us via email at customerservice@privatestructure.com.my. It is crucial to maintain a unique and secure password for your account. In the event of any security breach or unauthorized usage of your account, please notify us promptly.

To make a purchase, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us.

Orders

Every order is contingent upon acceptance and availability. The items placed in your online shopping cart are not reserved and may be acquired by other customers until the checkout process is completed.

Payment

Payments can be executed using Visa, Visa Debit, MasterCard, FPX, and any other methods supported by our Payment Gateway Partner, explicitly mentioned on our site. By making a purchase, you affirm that the credit card/debit card used belongs to you or that you have received explicit authorization from the owner to use it.

We are committed to maintaining the security of our site. All online banking transactions on this platform are processed through Ipay88, a secure online payment gateway that encrypts your details in a secure host environment.

Furthermore, we will exercise reasonable care to safeguard the details of your order and payment. However, in the absence of negligence on our part, we cannot be held responsible for any loss you may incur if a third party gains unauthorized access to the information you provide while accessing or ordering from our site.

Vouchers/Coupon/Promotional Code

The vouchers/Coupons/Promotional Codes provided to you are non-transferable and cannot be combined with any other codes or offers. Additionally, they must be redeemed by the specified expiration date, if provided.

Delivery

Please be aware that we aim to process and dispatch all orders within 48 hours of receiving payment. The estimated delivery times are provided as a guide and start from the date the order is dispatched. It’s important to note that we are not accountable for any delays resulting from logistic partners’ delivery processes.